Frequently Asked Questions

We offer different types of Cotton fabrics providing a soft and breathable feel.

• 180 GSM Combed Classic Cotton
• 160 GSM Premium Supima Cotton
• 240 GSM Oversized Classic Cotton
• 280 GSM Terry Oversized Cotton (Ultra Soft)
• 300 GSM Non-Zipper Hoodies
• 400 GSM Zipper Hoodies

Depending on the design requirement we offer

• DTG (Direct to Garment) print
• DTF (Direct to Film) print
• Both methods ensure vibrant colour and long-lasting
  prints

• As this is a custom print shopping space.
• Once the order is confirmed average 2 days for printing depending on the number of orders and demand.
• We dispatch your order in 2 days.
• Expect your order to arrive in 5 to 7 business days.
• We strive to get to you faster and ensure timely delivery.

• Yes, If you have ordered within the last 24 Hours and want to change your mind, we are happy to cancel your order.
• However, if your order goes into processing (Printing) or has already been processed (Printed) unfortunately we cannot cancel it.
• We will double check with you on your given contact, whether to go ahead.

Return

"NO" RETURN - REFUND FOR BELOW

1. All the products that we sell are made to order, we don’t keep anything in stock.
2. As soon as you order we get to work making your product.
3. For that reason, we do not offer any “buyer’s remorse” type of returns.
4. We reserve the right not to accept return of products which we believe are being returned after use, washed or soiled.

"YES" RETURN - REFUND FOR BELOW

(Within 5 days of receiving order)

1. We understand that sometimes items may arrive in less-than-perfect conditions
2. The only returns that we will accept are if product is delivered damaged / has any defect from our side.
3. Please ensure while returning the product the packaging is intact the way it was delivered.
4. Just share a video or photograph of the product while opening the package with us and our team will take care of the rest.

Exchange

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
• Send an email on contact@caughtin4kstore.com and we will take it forward.